Your reputation is everything. Market Horizon’s online reputation management services are designed to go into the world of review and ranking directories, find mentions of your brand and protect against negative brand associations.
If you currently have an online reputation management problem, our online reputation consultants give you the tools you need to spot it and gently address the issue. We’ll introduce you to a world of reputation monitoring software that will help keep you abreast of what’s being said out there in case something ever does arise.
Market Horizon’s online reputation management services include:
Strategy development: Do you have an online reputation problem? We can help! We develop custom strategies for dealing with disgruntled employees, sneaky competitors or more serious customer service concerns. We are discrete and incredibly effective when we do the work internally. Our work is usually split into brand or individual audits, as each has unique problems associated with it. No problem is too large; however, you might not like what we find. Let’s talk privately if you have a very large or complicated situation.
By addressing the issue rather avoiding it and allowing it to fester and turn business away, we tackle the issues head on and let the educated public consumer decide who to side with. We can also use reviews to our benefit and really showcase an outstanding example of above and beyond service. This will allow a strong interaction and open the many communication channels to build brand loyalty and long lasting customer retention.
Software recommendations: Just like SEO and social media software, online reputation monitoring and management tools come in all shapes and sizes. If you need an in-house solution, we can consult with your team on which tools are most effective for your budget, brand and resources.