Market Horizon deployments are run as engineering projects, not as transformation programs. The framework below is the same one we use across every engagement, from a single use case to a portfolio of 24.

Phase 1 — Scoping (Week 0)

• One working session with the operating team. We map the workflow, the systems it touches, and the decisions it makes.
• We size the engagement honestly. If it does not fit, we say so on the call.
• Output: a written scope, an SLA target, a data-handling plan, and a price.

Phase 2 — Build (Weeks 1–3)

• Data-source integrations and read-only ingestion stood up first. We do not touch systems of record before that.
• Agent personas configured against the customer's actual rules, escalation paths, and tone of voice.
• Operator console deployed. Approval queues, audit trail, and dashboards are live from day one.

Phase 3 — Shadow run (Weeks 3–5)

• Agents run alongside the human team and produce recommendations, not actions.
• We measure accuracy, throughput, and exception rate against the existing baseline.
• Rule book is tightened with the operating team before any write-back is enabled.

Phase 4 — Production (Weeks 5–8)

• Write-back enabled, starting with the lowest-risk action classes and expanding by the rule book.
• 168-hour continuous operation window with on-call coverage from the Market Horizon team.
• SLA reviews weekly for the first month, then monthly. Cost and throughput are reported transparently.

Phase 5 — Expansion (Quarter 2 onward)

• Additional use-case categories added under the same scope-of-work framework.
• Cross-agent orchestration introduced where workflows overlap.
• Customer's operating team is now running the workforce. Market Horizon is on retainer for engineering, not headcount replacement.

What we expect from the customer

• A named operating sponsor with authority to approve scope and rule changes.
• Read access to the relevant systems in week 1.
• One operating analyst available for working sessions across weeks 1 through 5.

For questions about a specific deployment, email hello@markethorizon.com.